TROUBLESHOOTING TIPS

Solution #1: Make sure your device has sound enabled, and your speakers are turned on or your headphones are firmly connected.
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Solution #2: Make sure you did not lose Internet connectivity.

‍Solution #3: Make sure you have a strong connection with sufficient bandwidth (1 mbps or higher).

Solution #1: Try clicking the “Play Button” (triangle button) to begin the presentation or to ensure the stream is not paused.

Solution #2: Try reloading your browser (F5).

Solution #3: Make sure you did not lose Internet connectivity.

Solution #4: Make sure you have a strong connection with sufficient bandwidth (1 mbps or higher).

Solution #5: If you are using a PC or Mac please ensure that your browser zoom level is set to 100% as the presentation is best viewed at that setting. This option can be found in the tools or view menu.

Solution #6: Our player will automatically select stream quality based on current network conditions. If your video looks blurry, it means your current available bandwidth isn't high enough to support our highest levelstream.

Solution #7: Make sure you aren't running excess applications, tabs, streaming other content or downloading large files in the background.

Solution #1: If your iPhone is running iOS 9 or earlier, the video content plays full-screen and will override all other content of our player. Please upgrade to iOS 10+ for best results.

Solution #2: Make sure you did not lose Internet connectivity.

‍Solution #3: XYVID Pro is best viewed in Portrait Mode on mobile devices.

Solution: Close all browsers and re-open content by clicking on link once (to ensure it only opens once)

Solution # 1: Try reloading your browser (F5).

Solution #2: First try opening content in a different browser (meaning if trying through Firefox, then try through Chrome) - this fixes 90% of the time the issue.

Solution #3: Disable all ad-blockers, cookie blockers, etc. Do not use Private Browsing/Incognito mode.

Solution #4: If you are connecting through a VPN, disconnect from your VPN and try again.

Solution #5: Try using a different network to access content (some work networks block the content).

Solution #6: Try disconnecting your phone from the Wi-Fi, and try connecting through your smartphone.

Solution #1: Try watching a lower bandwidth using the bandwidth selector at bottom right of player, their network is most likely slow

Solution #2: Try on a different network

Solution #3: If you are connecting through a VPN, disconnect from your VPN and try again

Solution #1: Make sure both the volume in the player is located at the bottom left of the video box and the audio for their computer is turned on.

Solution #2: Make sure your device has sound enabled, and your speakers are turned on or your headphones are firmly connected.

Solution #3: Make sure you did not lose Internet connectivity.

Solution #4: Make sure you have a strong connection with sufficient bandwidth (1 mbps or higher).

Solution #1: Try in a different browser.

Solution #2: The internet network being used is slow.  try disconnecting your smartphone from Wi-Fi, and connect using your phone.

Solution: Click on the “Action Center” icon (lower right of the screen – Heart Icon) and click the arrow on the ”Chatroom” Icon  to launch the chat feature

Operating System: Windows 7+, Android 4.4+, Apple Mac OS 10.10+, Apple iOS 10+.

Web Browser: Google Chrome 56+, Internet Explorer 11, Firefox 51+, Edge 15+, Safari 10+, Opera 43+.

‍Mobile Browser: Chrome Mobile (latest version), Safari Mobile (latest version).  

Internet Connection: Dedicated high speed connection of 1mbps or higher, 4G LTE for mobile.